We
offer a 30-day money-back guarantee on almost everything we
sell (exceptions are noted). If you are dissatisfied with
a purchase you have made from us, we offer your choice of:
- Refund (minus shipping)
- Credit
- Exchange
- Replacement
All we ask is that you contact
us before returning merchandise for a Return Authorization Number (RA#), that you do it within
30 days from your purchase date, and that you include your
original receipt with your return. Sorry, but returns sent
without an RA# will be returned, unopened, to you.
To obtain a Return Authorization Number:
Email sales@wormsway.com, or call (800)274-9676 or (812)876-6450.
Payment
We accept VISA, MasterCard, Discover Card, American Express, and PayPal transactions
for purchases made here on the web site. We also accept money orders,
checks and ACH deposits (subject to approval) for mail
order purchases. Please call (800-)274-9676 and we will be happy to
accommodate your preferred method of payment.
Prefer to pay offline
by check or money order and don't yet have a catalog?
Please download, complete and mail our offline
order
form! (PDF format, free Adobe
Acrobat Reader required)
Tax
We are required to charge state sales tax
for purchases shipped to the states of California
(7.75%), Florida (7%), Indiana (7%), Kentucky
(6%), Massachusetts (5%), Missouri (6.6%),
and Tennessee (9.25%). Sales tax on web
orders to those states is automatically
calculated for
you.
Shipping
Most in-stock items are shipped from our Indiana warehouses
within 24 to 48 hours of receipt of your order. Orders placed
over the weekend are received on Monday morning and placed
in the shipping queue.
Important: Please inspect all truck shipments carefully for
damaged or missing items before signing for them! Claims are
often denied by the carrier after a shipment has been signed
for. Please report any damages or missing items to us immediately.
Shipping Cost
We ship all orders under 350 lbs. via FedEx Home
Delivery. Larger items are sent by truck. The bigger the item, the bigger the truck.
Some items, due to their weight and size, cost us more to ship, and have a modestly higher price online as a result (with regular shipping rates applied). These items can be purchased directly at our stores for a lower price.
| We apply a flat-rate shipping
cost of: |
|---|
Amount
Under $25
$25-$49.99
$50-$74.99
$75-$100
|
Shipping
$8.00
$9.00
$10.00
$11.00
|
| For orders over $100 we add 11% for shipping |
All packages are shipped
FedEx Home Delivery.
Please call for alternate shipping methods. |
All shipments in the United States are insured at no extra
cost to you. Second-day and Next-Day Air Service via FedEx
is available for some items. Please call for air service
prices.
International Shipping
Shipping charges quoted on the web are for FedEx Home Delivery
to the 48 contiguous United States. For shipping
charges to Alaska, Hawaii, Guam, Puerto Rico and the Virgin Islands, email
sales@wormsway.com, or call (800)-274-9676 or (812) 876-6450.
Sorry, we do not ship outside the US or its territories.
|
