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We
offer a 30-day money-back guarantee on almost everything we
sell (exceptions are noted). If you are dissatisfied with
a purchase you have made from us, we offer your choice of:
- Refund (minus shipping)
- Credit
- Exchange
- Replacement
All we ask is that you contact
us before returning merchandise for a Return Authorization Number (RA#), that you do it within
30 days from your purchase date, and that you include your
original receipt with your return. Sorry, but returns sent
without an RA# will be returned, unopened, to you.
To obtain a Return Authorization Number:
Email sales@wormsway.com, or call (800)274-9676 or (812)876-6450.
Payment
We accept VISA, MasterCard, Discover Card, American Express, and PayPal transactions
for purchases made here on the web site. We also accept money orders,
checks and ACH deposits (subject to approval) for mail
order purchases. Please call (800)274-9676 and we will be happy to
accommodate your preferred method of payment.
Prefer to pay offline
by check or money order and don't yet have a catalog?
Please download, complete and mail our offline
order
form! (PDF format, free Adobe
Acrobat Reader required)
Explanation of Credit Card Authorization
When you place an order, we immediately authorize your card to ensure that it can be charged when we ship your order. However, we don't charge your card until your order ships. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order.
However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds.
An authorization will only remain open for a set period of time that depends on your bank's policies. For debit cards, an authorization will usually expire in 14 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy).
If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge. Since the average order on wormsway.com takes anywhere from 1 to 10 business days to fulfill, some orders may be authorized twice. This is especially true for preorders and backorders.
If, when you place your order, your card is declined because of insufficient funds, and you think this is in error, you should check your balance with your bank and/or contact customer service before you attempt to place the order again. There are cases where we will receive a decline notice, yet your bank will accept the authorization and place a hold on your funds. In this instance, if you try to place the order again with the same card, it will probably fail again and put another hold on your account. If you keep resubmitting the order, you can quickly tie up your available credit on multiple authorizations for an order that cannot be completed; instead, you should consider using an alternative payment method.
Tax
We are required to charge state sales tax
for purchases shipped to the states
of
California (7.250%),
Florida (7.000%),
Indiana (7.000%),
Kentucky (6.000%),
Massachusetts (6.250%),
Missouri (7.425%),
North Carolina (8.250%),
Colorado (7.720%) and
Tennessee (9.250%). We must also charge
sales tax on shipping charges for California, Indiana, Kentucky, North Carolina,
and Tennessee. The same rates apply. Sales tax on web orders to those states is automatically
calculated for you.
Shipping
Most in-stock items are shipped from our Indiana warehouses
within 24 to 48 hours of receipt of your order. Orders placed
over the weekend are received on Monday morning and placed
in the shipping queue.
Important: Please inspect all truck shipments carefully for
damaged or missing items before signing for them! Claims are
often denied by the carrier after a shipment has been signed
for. Please report any damages or missing items to us immediately.
Shipping Cost
We ship all orders under 350 lbs. via FedEx Home
Delivery. Larger items are sent by truck. The bigger the item, the bigger the truck.
Our shipping is based on real-time shipping quotes from Fed-Ex based on weight, size, number of items and destination zip code.
All shipments in the United States are insured at no extra
cost to you. Second-day and Next-Day Air Service via FedEx
is available for some items. Please call for air service
prices.
International Shipping
Shipping charges quoted on the web are for FedEx Home Delivery
to the 48 contiguous United States. For shipping
charges to Alaska, Hawaii, Guam, Puerto Rico and the Virgin Islands, email
sales@wormsway.com, or call (800)-274-9676 or (812) 876-6450.
Sorry, we do not ship outside the US or its territories.
Disclaimer
Please be advised that the contents and information contained in this Website may be changed, modified, omitted, deleted, and/or updated without any advance notice. It is the viewers’ sole responsibility to familiarize themselves with any such changes, modifications, omissions, deletions and updates. This Website is intended to provide general information only and is not intended to be binding. For specific information regarding any particular product, such as operation instructions and warranties, viewers should rely on and refer to, the written materials, provided with that product.
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